My Orders

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How do I cancel an order?

Canceling your order is easy. If your order has not been marked Completed, you can cancel your order using the Resolution Center, which is available in the order page, and following the steps to submit your request. Once your seller accepts, the order will be canceled and your funds will be placed in your shopping balance as a credit for future orders.

How do I get a refund from a canceled order?

Once your order has been canceled, the funds are placed in your shopping balance as credit. If you would like the funds to be returned to your payment source, you will need to reach out to our Customer Support team and they will be happy to start your refund request.